Privacy Policy

Last updated: 15 January 2026

Introduction

traverhvmi Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our building project performance analytics platforms, or engage with our services.

This policy applies to all personal data we process in connection with our business activities, including data collected through our website at traverhvmi.live and our analytics platform services.

Data Controller Information

traverhvmi Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our company details are:

Data Collection

We collect and process the following types of personal data:

Information You Provide Directly

The data we collect directly from you includes:

  • Contact information (name, email address, phone number, company name)
  • Communication preferences and marketing consents
  • Information provided in enquiry forms, consultation requests, or support tickets
  • Project-related information shared during consultations or service delivery
  • Account information and authentication data for our analytics platforms

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Technical information (IP address, browser type, operating system, device information)
  • Website usage data (pages visited, time spent, click patterns, referral sources)
  • Cookies and similar tracking technologies (see our Cookie Policy for details)
  • Analytics platform usage data and performance metrics

How We Use Your Information

We use your personal data for the following purposes, based on legitimate legal grounds:

Service Delivery and Contract Performance

We use of your data to:

  • Provide building project performance analytics platform services
  • Process enquiries and respond to your communications
  • Deliver technical support and customer service
  • Manage user accounts and platform access
  • Process payments and maintain billing records

Legitimate Business Interests

We process your data to:

  • Improve our website functionality and user experience
  • Develop and enhance our analytics platform services
  • Conduct business analysis and market research
  • Protect against fraud, security threats, and abuse
  • Comply with legal obligations and regulatory requirements

Marketing and Communications (with Consent)

Where you have provided consent, we may use your data to:

  • Send marketing communications about our services and industry insights
  • Provide information about product updates and new features
  • Invite you to industry events, webinars, or training sessions
  • Personalise marketing content based on your interests and preferences

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

  • Cloud hosting and data storage providers
  • Email communication and marketing platforms
  • Analytics and website performance tools
  • Payment processing services
  • Technical support and maintenance providers

Legal Requirements

We may disclose your personal data where required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

International Data Transfers

As a Malta-based company, we primarily process data within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules or certification schemes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact enquiry data: Retained for up to 3 years after last contact
  • Client service data: Retained for the duration of the service relationship plus 7 years
  • Website analytics data: Anonymised after 26 months
  • Marketing data: Until consent is withdrawn or after 3 years of inactivity
  • Legal and compliance data: Retained as required by applicable law

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

  • Right to access your personal data and receive a copy
  • Right to data portability in a structured, machine-readable format

Correction and Deletion

  • Right to rectify inaccurate or incomplete personal data
  • Right to erasure ("right to be forgotten") in certain circumstances

Restriction and Objection

  • Right to restrict processing in certain situations
  • Right to object to processing based on legitimate interests
  • Right to object to direct marketing at any time

Consent Withdrawal

  • Right to withdraw consent where processing is based on consent
  • Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Incident response and breach notification procedures

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

We will respond to your enquiry within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Malta Data Protection Commissioner or your local supervisory authority.